Right of withdrawal

Right of return and return policy

If you are a consumer, ie a natural person who makes the purchase for a purpose that cannot be attributed to your commercial or self-employed professional activity, you are entitled to the right of return described below. This does not apply to goods that have been specially made for you according to individual customer specifications.

Please use the returns portal for returns.
All you need is the email address you used to place the order and the order number.

Return portal - click here

The return portal is available in 4 languages:
  • German
  • French
  • English
  • Polish

Soon it will also be available in Italian and Dutch.

return policy

You can return the goods received without giving a reason within 14 days by returning the goods. The period begins after receipt of this instruction in text form (e.g. as a letter, fax, e-mail), but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before we have fulfilled our statutory information and other obligations. You can only declare the return of goods that cannot be sent as a parcel (e.g. bulky goods) by requesting their return in text form. To meet the deadline, the timely dispatch of the goods or the return request is sufficient. In any case, the return is at our expense and risk. The return request must be sent to:
Letter: Rotho Kunststoff AG, CH-5303 Würenlingen; Email: rothoshop@rotho.ch

return consequences

In the case of an effective return, the services received by both parties are to be returned and, if necessary, any benefits drawn are to be surrendered. In the event of deterioration of the item and for uses (e.g. advantages of use) that cannot be handed over in part or only in a deteriorated condition, you must pay us compensation for the value. You only have to pay compensation for the deterioration of the item and for any use made if the use or deterioration is due to handling of the item that goes beyond the examination of the properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail store. Obligations to reimburse payments must be fulfilled within thirty days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.

End of return instructions